CLIENT FEEDBACK QUESTIONNAIRE We are committed to improving the service we provide and would be grateful if you could help us by completing this form. Please tick one box for each question CLIENT FEEDBACK QUESTIONNAIRE How satisfied were you with the overall level of service? Very satisfiedFairly satisfiedUndecidedFaily dissatisfiedVery dissatisfied If dissatisfied please briefly tell us why: Did we give you advice/information that was easy to understand? Very easyFailry easyUndecidedFailry unhelpfulVery unhelpful How can we improve?How can we improve How well did we keep you up to date with progress? Very wellFailry wellUndecidedFailry poorVery poor How well did we carry out your instructions? Very satisfiedFailry dissatisfiedUndecidedFailry dissatisfiedVery dissatisfied How accesssible was the person dealing with your matter? Very accessibleFailry accessibleUndecidedFailry unaccessibleVery unaccessible How satisfied were you with the outcome of your case? Very satisfiedFailry satisfiedUndecidedFairly unsatisfiedVery unsatisfied Was it easy or difficult to make initial contact? Very easyFailry easyUndecidedFairly difficultVery difficult Would you instruct us again? CertainlyLikelyUndecidedUnlikelyCertainly not Would you reccomend us to someone else? CertainlyLikelyUndecidedUnlikelyCertainly not How did you hear about us? Internet researchReccomended by a friend/relativeAgent/agencyOther (please state below) If you are adding your name to this questionnaire, do you give your permission to have your comments used in other social media forums but with your name removed? Please tick one. YesNo Your name Your email Subject Your message (optional) EMERALD SOLICITORS Experienced Immigration Solicitors Email Us