CLIENT FEEDBACK QUESTIONNAIRE

How satisfied were you with the overall level of service?
Very satisfiedFairly satisfiedUndecidedFaily dissatisfiedVery dissatisfied

If dissatisfied please briefly tell us why:

Did we give you advice/information that was easy to understand?
Very easyFailry easyUndecidedFailry unhelpfulVery unhelpful

How can we improve?How can we improve

How well did we keep you up to date with progress?
Very wellFailry wellUndecidedFailry poorVery poor

How well did we carry out your instructions?

Very satisfiedFailry dissatisfiedUndecidedFailry dissatisfiedVery dissatisfied

How accesssible was the person dealing with your matter?
Very accessibleFailry accessibleUndecidedFailry unaccessibleVery unaccessible

How satisfied were you with the outcome of your case?
Very satisfiedFailry satisfiedUndecidedFairly unsatisfiedVery unsatisfied

Was it easy or difficult to make initial contact?
Very easyFailry easyUndecidedFairly difficultVery difficult

Would you instruct us again?
CertainlyLikelyUndecidedUnlikelyCertainly not

Would you reccomend us to someone else?
CertainlyLikelyUndecidedUnlikelyCertainly not

How did you hear about us?
Internet researchReccomended by a friend/relativeAgent/agencyOther (please state below)

If you are adding your name to this questionnaire, do you give your permission to have your comments used in other social media forums but with your name removed? Please tick one.

YesNo

Your name

Your email

Subject

Your message (optional)